Vacancy | Ticket Office Sales Advisor (Weekends)

Vacancy: Ticket Office Sales Advisor (Weekends)
Location: Home Park Ticket Office

Job Summary
This role is a key part of our passionate and dedicated ticket office team, and we’re looking for a suitable character to complement our existing ethos, with a clear focus on putting customers at the heart of everything, along with energy and enthusiasm and a genuine passion for what they do.

Key Responsibilities

• In-person customer service, establish the customers’ requirements
• Answer all incoming calls and establish the customer’s requirements.
• Accurately process ticket sales as required.
• Ensure that information to supporters and visitors to Home Park are correct and up to date.
• Ensure all data is collected and updated accurately in accordance with GDPR.
• Cash handling, processing debit and credit card sales.
• Daily till reconciliation.
• Advise supporters of matches/events on sale and other products as required.
• Help resolve any ticketing queries.
• To adhere to the values of Plymouth Argyle FC and maintain professionalism at all times, particularly when dealing with internal and external customers.
• Other duties as reasonably requested by line manager or senior management team which are consistent with job responsibility levels.
• To work closely with partners and colleagues to maintain good relationships and ensure collaborative working practices.
• Active participation in continuous professional development and appraisal processes.
• Promote the brand identity at all times.

Skills & Experience

• Maths and English at GCSE Grade C, or above
• IT-competent and familiar with Microsoft Word & Excel
• Excellent verbal and written communication skills.
• Creativity and enthusiasm
• Competent user of Microsoft Office, Excel, internet communication tools, social media
• Flexibility to work on different projects to meet team priorities
• Excellent customer service skills, in-person and phone.
• Be a team player with a proactive approach to day-to-day issues.
• Be enthusiastic, hardworking, and flexible to the many and varied requirements of the role and of the club
• Excellent organisational skills
• Use of initiative individually and as part of a team
• Confident and approachable with a positive outlook
• Excellent written and verbal/presentation communication skills
• Ability to prioritise, meet deadlines and work under pressure.
• Commitment, enthusiasm and passion
• Understanding of PAFC policies and procedures and ability to develop protocols as necessary
• High-level customer service skills
• The ability to work logically, consistently and accurately
• Self-motivated

Typical shift patterns
No less than eight hours a week.

This position is for weekend cover, which will include Saturday match days, non-match/away match Saturdays and some Sundays to cover the PAWFC fixtures.

Hourly rate: £12.21

To Apply
Apply via Indeed by clicking here.

Deadline
Monday, 28 July.